FAQ

What is the Cove Mellow made of

The Cove Mellow is made from 100% natural cotton with zero polyester. The breathable mesh weave allows air to circulate freely, keeping both you and your baby cool and comfortable even in summer heat.

What are the dimensions

The cover measures 28" x 24" (72cm x 60cm). This size is specifically designed to offer complete privacy while still allowing you to maintain eye contact with your baby and ensure a good latch.

Is it one size fits all?

Yes! The Cove Mellow is designed to fit all body types and works whether you're sitting, standing, or on the move.

Can I use it for anything other than nursing?

Absolutely!

it's a 7-in-1 essential. Beyond breastfeeding coverage, it works as a car seat canopy, an infinity scarf, a stroller shade, a pumping cover at work, a shopping cart guard, and a lightweight travel blanket.

Will my baby get too hot under it

Not at all
This is exactly what sets the Cove Mellow apart. The 100% cotton mesh construction creates airflow so there's no "sauna effect." Your baby stays cool, calm, and comfortable rather than sweaty and fussy.

How do I wash it

The Cove Mellow is machine washable. It comes with a laundry bag, simply pop it inside before washing. The fabric stays soft wash after wash.

Is it safe for newborns

Certainly! The open, breathable cotton design means your baby isn't enclosed in a dark, stuffy space. They stay visible, connected to you, and comfortably ventilated.

Can I use it if I'm pumping at work

Sure. many moms use it as a "pumping poncho" for coverage at the office or even on video calls.

Shipping Policy

Shipping is free on every order. Orders are processed and shipped quickly to minimize delays.

Can I exchange my order

Yes, you have 30 days to request an exchange or return. Exchanges are free as long as the Cove Mellow is returned in perfect condition, unworn, with original tags, and packaging. Simply email us at hello@mamimellow.com with your order number and the item you'd like to exchange for.

Can I return my order

Yes, you have 30 days to request a return. Returns are free as long as the Cove Mellow is returned in perfect condition, unworn, with original tags and packaging. Simply email us at hello@mamimellow.com with your order number and the reason for your return

Are returns and exchanges free?

Changes and returns are completely free of charge within 30 days of receiving your order, as long as the item is returned in perfect condition, unworn, with original tags and packaging.

How long does it take to process a return or exchange

For exchanges, your new Cove Mellow is sent out as soon as you start the exchange process — so you won't be left waiting.

For returns, refunds are issued within 3 to 5 working days of us receiving your parcel. Depending on your bank, there may be a small additional delay.

Return & refund policy

We want you to be happy with your purchase. Please read the full policy before submitting a return request.

1. Eligibility requirements

Returns are only accepted on items that are unworn and in their original condition. The packaging must be undamaged. Items showing signs of wear or arrived with damaged packaging will not be eligible for a return.

2. How to request a return

Once you have received your order, contact our support team to initiate a return. Your request must include:

- Your order number

- A clear reason for the return

- Photos of the product showing its current condition

3. Review & approval

Once we receive your request with all required details, our team will review it. We will process a full refund to your original payment method.

4. Delivery timeframe

Please note that all orders are delivered within 7–14 business days. We recommend waiting until your order has fully arrived before submitting any return request.